OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
191 ratings and 133 comments received in the last 90 days.
05 April 2024
I am more than satisfied. Oliver Swan was outstanding. He kept me regularly updated throughout the process - I did not have to chase him at all! A special touch which I really liked was the personal car videos that Oliver sent when my car was ready!
05 April 2024
The staff were exceptional, as mentioned. Would be nice to bring back swapping features in and out. Also, the option to trade alloys on stock cars.
05 April 2024
Kept informed of progress
04 April 2024
Sales representative Faye Pemberton was very helpful, pleasant and professional.
04 April 2024
Excellent friendly service, knowledgeable very pleasant staff and all round pleasant experience.
04 April 2024
Very Very Pleased with the staff at your MlNl centre at Romford
02 April 2024
The staff make sure you understand every aspect of your purchase. It's easy and relaxing.
01 April 2024
Satisfied
31 March 2024
What a lovely experience , I had no idea , that my car was under wraps, presented with a beautiful red bow and a congratulations Message, what a lovely touch Thank you
19 April 2024
Efficient, helpful, smooth service. Waited on site. Tomasz excellent.
19 April 2024
Great communication
16 April 2024
I was not called back and had no idea what was happening with my car, however once i put in a complaint i was given better customer service and offered a discount
15 April 2024
Very helpful
14 April 2024
Tomasz makes the experience first class - someone who I trust - well done Tomasz
14 April 2024
Was told the service price would be £260 but ended up being £285 with no explanation
14 April 2024
Friendly , very welcoming and excellent customer loungr
14 April 2024
Great service
12 April 2024
Best service area and slick service I've ever known. Phone call beforehand. Very organised with dropping the car off. Lovely waiting area. I'm impressed!
12 April 2024
I can't put into words how easy the whole process was. As soon as the warning light appeared, I was contacted my Mini via email and phone to arrange the service. The booking process was so easy, as was the actual day of the service.
12 April 2024
It was absolutely amazing, and I would recommend Faye to anyone, she made my whole new car experience amazing, she went over and above!