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Customer Reviews.

sales

5

Lois came in to hand the car over on her day off as it was the only day we could drive up from Kent. Very helpful and informative.

12 April 2018

service

5

Mini had a puncture and trye was replaced while we waited

12 April 2018

service

4

Great service, but not great customer skills.. I had to call to see if my call was ready & asked why I hadn’t received a call yet, she said she did call & leave voicemail but I didn’t get it..

12 April 2018

service

5

The service was great! S was the coffee!! Suggestion-It would be helpful if you restart the practice of delivering vehicles after service/repairs, even if it is for a nominal cost.

11 April 2018

service

5

friendly staff and efficient felt everyone had done a good job

10 April 2018

service

5

Great service and very professional

07 April 2018

sales

5

Staff very helpful and friendly, nice touch when picking car up thanks Daniel

05 April 2018

service

5

Hollie Langsworthy was very efficient and knowledgeable.

05 April 2018

service

5

Work carried out promptly and team were helpful

03 April 2018

service

3

Waiting time to pick car up

03 April 2018

service

5

As above.

03 April 2018

service

5

They cant do enough for you.

03 April 2018

service

4

Same as above waiting around too long did not meet my expectations

03 April 2018

service

5

Helpful and knowledgeable customer service rep.

03 April 2018

service

5

Good customer service.

02 April 2018

service

4

Twice I have been there and have been dealt a very good service. but as above and the the availabilty of days to book service is sometimes long.

02 April 2018

service

5

Attention was given to detail

02 April 2018

sales

5

Team made me feel really welcomed on all my visits, valued customer and took time to make sure i was totally satisfied with everything that had been explained and the vehicle i had chosen/

31 March 2018

service

4

Aim to please

31 March 2018

service

5

Hollie couldn’t do enough to help me

29 March 2018

service

5

Being the dealer principal in a prestige dealership, I may sometimes be over critical, however Hollie was a credit to your business.

28 March 2018

service

4

Easy process

28 March 2018

service

5

Hollie in the service dept could not do enough. Smashing girl with a great attitude.I had a few small niggles which were looked into and booked in as I was passing.

27 March 2018

sales

5

end to end engagement was superb, from Sales, Business Manager

27 March 2018

sales

5

Everyone is always helpful and always polite

27 March 2018

service

5

Hollie even cane running out to me to bring me my fort keys which I’d left on the hire car key

27 March 2018

service

5

Excellent service and helpful staff

27 March 2018

service

5

I have always found Service to be very helpful

26 March 2018

service

5

Helpful - although replacement courtesy car not available for some time. I will book earlier next time.

26 March 2018

sales

5

Phillip and Greg were always extremely friendly, but professional.

25 March 2018

service

5

Staff very helpful with sorting out the financial contribution from mini which helped with a very expensive PAS problem

25 March 2018

service

5

Efficient helpful staff

23 March 2018

service

4.5

The service was quick and explained well

22 March 2018

service

5

My car was actually clean this time when I arrive to pick it up

22 March 2018

service

5

I have no complaints with any part of the service

21 March 2018

sales

5

See answer 1 above. Good, frequent but not intrusive updates.

21 March 2018

sales

5

The same answer I made to question 1

20 March 2018

service

5

Everything went so smoothly and the staff are very friendly, helpful and professional

19 March 2018

sales

5

Salesman knowledgable and always available

19 March 2018

service

5

Best service we have ever had, and we have had a few cars!

19 March 2018

sales

5

Daniel Edwards, the sales rep was very experienced and helpful.

16 March 2018

service

4

Everything done that was meant to be done

15 March 2018

sales

5

It was a fun & exciting experience!

15 March 2018

sales

5

Very good service, nice surroundings, offered tea/coffee etc. All staff happy to help.

13 March 2018

sales

5

THE PROCESS WAS VERY GOOD FROM START TO FINISH

13 March 2018

service

5

A video of my car was sent very quickly, I was phoned when my car was ready. On collection my car was clean and ready for me to take away - very efficient service. I was phoned a few days later to check I was happy with my car.

13 March 2018

sales

5

Dan who works at Harold Wood Mini made my experience excellent. He was so helpful in real life and over emails. Anything I needed to know he replied within minutes. Couldn't recommend him enough!

13 March 2018

service

5

Excellent communication and help from staff especially when I arrived early and they organised another curtesy car as the one booked to me wasn't ready. I was fully prepared to wait especially as the showroom is a very nice place to wait!!

10 March 2018

service

5

It was quick and staff were courteous.

09 March 2018

sales

5

I was kept up to date via email and telephone calls. I never had to chase anything.

07 March 2018