MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

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4.9

5 comments from
10 reviews

Service

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4.1

13 comments from
40 reviews

Sales
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5.0

"The treatment I received from the staff was excellent, really helpful, polite and courteous"

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5.0

"Very happy with my sales Exectuive, Christoper Davies he ensured the selection, purchase, updates and handover were a pleasurable experience."

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4.5

"My only issue was the waiting time for delivery of the countryman and 8 weeks seems such a long time."

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5.0

"The dealer was very helpful to keep the purchase a seceret as it was a gift for my daughter."

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5.0

"Dan beddow is a credit to the business. So helpful and professional. I left with my nw car feeling like id met a new friend"

Service
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3.0

"The service is ok but I have received better."

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4.9

"Very helpful and efficient"

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5.0

"Found the MINI customer care line rude and unhelpful. However Harold wood were helpful and done everything they could to assist me."

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1.0

"There seems to be no concern about what problem the car has got and I am concerned that the problem will never be fixed."

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1.0

"Manufacturing fault the windscreen was fitted incorrectly leaving a horrible noise took 7 days to fault find and fix Dashboard was removed but damaged in the workshop during refitting not pointed out to us has to go back in for more repairs"

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5.0

"The lady kept me informed"

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3.0

"Service light hasn't been reset, so I need to go back and have this done."

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2.0

"I find contact difficult and find the staff arrogant and rude."

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4.5

"Kelly was very helpful and kept me updated on the progress on my car. One fault not fixed, so it is booked in next week to rectify this."

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5.0

"It all went well."

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4.0

"I have always found the staff polite and helpful. The young lady on the service desk has excellent communication and customer service skils"

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5.0

"It was faultless"

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5.0

"big thank to ryan and also nathan at harold wood for looking after me and understanding my concerns"