OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
113 ratings and 89 comments received in the last 90 days.
23 January 2026
The whole process was made really easy and understandable. Phil Wallington was amazing and was really helpful from the beginning in the design process up until collection of my car. Couldnt have asked for anything else.
16 January 2026
Once I collected the car everything went smoothly.
10 January 2026
Oliver was fantastic from start to finish
08 January 2026
Excellent Customer Service from Oliver Swan
01 January 2026
Phil was very courteous and answered all my questions. He is very knowledgeable on all aspects.
31 December 2025
Very helpful staff Especially Oliver Swan Who explained everything re Finance paperwork & the handover everything explained clearly about the car
28 December 2025
Debbie was very good and helpful explained everything I needed to know will definitely recommend her to anyone buying a mini ??
27 December 2025
Debbie was lovely!
18 December 2025
Very satisfied with the service offered the special touches Oliver Swan provided e.g., flowers waiting with my new car. It made the experience special given this was also my first car.
01 February 2026
Kept up to date about the progress, car ready when it should have been. Polite friendly staff.
29 January 2026
Cannot fault anything
27 January 2026
Booked an appointment readily. Had a nice place for taking rest while waiting.
27 January 2026
Because the person did not give me a hire car and I had hospital appointments
27 January 2026
Excellent service if a little expensive
27 January 2026
Overall experience on the day was good
27 January 2026
my car had a service with your branch in loughton in november. i go to do mot it failed in january. i had to do break pads
26 January 2026
I was kept informed regarding progress, cost and when my car would be ready.
25 January 2026
Great customer service
23 January 2026
Sean the service personnel was great at keeping me informed of progress, explaining what was done and getting my car ready on time.
FIND Sytner Harold Wood.
Address
- A12 Colchester Road, Harold Wood, RM3 0GX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:30
- Sun:10:00 - 16:00
Phone
- 01708 332 900
Brentwood as well as surrounding areas including Grays, Dagenham, Romford and Barking
Address
- A12 Colchester Road, Harold Wood, RM3 0GX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01708 332 900
Brentwood as well as surrounding areas including Grays, Dagenham, Romford and Barking
28 January 2026
A really nice centre to go to, Debbie Giles was in particular very helpful, very knowledgeable, friendly and professional.