OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
137 ratings and 96 comments received in the last 90 days.
13 May 2025
the whole process has been quite difficult from start to finish. I was been passed to three different sales consultants and the lack of communication I experienced was not in line with the "MINI Experience"
04 May 2025
Excellent service from Oliver Swan, he was very patient during several visits when making the decision/choice process. He updated me unprompted with delivery times. The delivery process was very smooth & all necessary information provided.
27 April 2025
Excellent service received from the ordering of my new car to picking it up once it arrived at the Mini centre.
26 April 2025
It was very welcoming with the music playing and reception warm and professional. Offered a hot or cold drink and shown where to wait for the rep.
26 April 2025
He was so helpful and kind .
25 April 2025
Quick, easy, friendly and helpful
23 April 2025
No problem with delivery and help.
18 April 2025
The service and advice from Oliver was faultless. The new payment procedure from Mini however detracts from the personal service offered by a dealership.
18 April 2025
Oliver was very patient and showed me how to set up the apps on my car. I had a test drive with Debbie to see how I got on with driving the mini again very patient and knowledgeable
03 June 2025
Brilliant
03 June 2025
Everything made easy
03 June 2025
Gave information on the condition of the car.
02 June 2025
I was in and out very quickly.
02 June 2025
Good customer service from start to finish
31 May 2025
great service
28 May 2025
I was updated during the day about the progress of my car service and then I had a follow up next say, which was very nice.
28 May 2025
The reason for the 4 star was because the machine aircon regassing equipment was faulty which was not picked up at the time so I had to go back to get it sorted out. Perhaps this should have been checked initially.
27 May 2025
Cannot fault anyone
22 May 2025
Issues were identified and resolved quickly. Good communication along the way.
16 May 2025
Neil and Oliver were a good team