OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
159 ratings and 132 comments received in the last 90 days.
29 October 2026
The professional attitude I received to my quest of deciding on a new mini
29 October 2026
It's a lovely car. It's my second new Mini and I'm very pleased with it.
28 October 2026
I was very pleased with my experience at mini
26 October 2026
I was very satisfied with my experience with the Centre. The staff were friendly, professional, and helpful throughout the purchase and delivery process, keeping me informed at every stage and ensuring everything went smoothly.
22 October 2026
Good experience, 2nd time choosing Mini
21 October 2026
Very helpful and nice and easy to deal with
08 October 2026
The car was damaged, dirty, coveted in wax and transport wrapper residue. I have rejected the car. A dreadful experience
07 October 2026
Very professional and clear. Great service. Very welcoming
05 October 2026
Mark was amazing and helped support us every step of the way, he updated us at every opportunity. We felt very looked after and well informed.
01 November 2026
Sytner Harold Wood's staff were very friendly when we arrived and Julie the member of staff who was looking after us that day had a very professional and pleasant approach to her job and kept us informed of the progress of our car
01 November 2026
Car wasn't ready at 5pm. Unwashed and the poor lady offered to wash and hoover whilst I wait. Also the car is still showing as needing a service so nothing updated which means at some point I will have to go back to have that resolved.
31 October 2026
Happy
31 October 2026
Have been satisfied with the service I got but l haven't had the video of the check they dun lm still waiting for it so l can hear what they have to say
31 October 2026
Excellent service. Good place to wait. Would have loved a sandwich!!
26 October 2026
Easy to use, lovely staff and good value.
26 October 2026
Julie was helpful and took the time to explain the MOT service process. When we noticed a small scratch, she went out of her way to get it sorted for us. We're really pleased with the service she provided and appreciate her warmth.
25 October 2026
Seamless maintenance
25 October 2026
The staff, especially Julie were helpful and explained how the service and MOT were progressing. The car is running very well now.
25 October 2026
Juliette was great and very helpful. Service was impeccable.
FIND Sytner Harold Wood.
Address
- A12 Colchester Road, Harold Wood, RM3 0GX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:30
- Sun:10:00 - 16:00
Phone
- 01708 332 900
Brentwood as well as surrounding areas including Grays, Dagenham, Romford and Barking
Address
- A12 Colchester Road, Harold Wood, RM3 0GX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01708 332 900
Brentwood as well as surrounding areas including Grays, Dagenham, Romford and Barking
31 October 2026
I received a fantastic service from mini. I was anxious but Daisy Houston and her colleagues reassured me and have me all the necessary information about the new car I was going to acquire.