OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
109 ratings and 83 comments received in the last 90 days.
16 May 2025
Neil and Oliver were a good team
13 May 2025
the whole process has been quite difficult from start to finish. I was been passed to three different sales consultants and the lack of communication I experienced was not in line with the "MINI Experience"
04 May 2025
Excellent service from Oliver Swan, he was very patient during several visits when making the decision/choice process. He updated me unprompted with delivery times. The delivery process was very smooth & all necessary information provided.
27 April 2025
Excellent service received from the ordering of my new car to picking it up once it arrived at the Mini centre.
26 April 2025
It was very welcoming with the music playing and reception warm and professional. Offered a hot or cold drink and shown where to wait for the rep.
26 April 2025
He was so helpful and kind .
25 April 2025
Quick, easy, friendly and helpful
23 April 2025
No problem with delivery and help.
18 April 2025
Oliver was very patient and showed me how to set up the apps on my car. I had a test drive with Debbie to see how I got on with driving the mini again very patient and knowledgeable
30 June 2025
Explained everything about the car and services required perfectly and thoroughly
26 June 2025
See above.
25 June 2025
I was assigned Umair as a service advisor. He was very helpful and responsive. Always kept me up to date with what was happening with my vehicle, nothing was too much trouble. Video sent of the works carried out. Car came out shining!
25 June 2025
Although satisfied I thought it was expensive for what I've had done!!
25 June 2025
Service very thorough
24 June 2025
Staff very helpful and efficient
24 June 2025
Always very friendly and efficient
24 June 2025
Did everything right
24 June 2025
Keep you informed of progress during the waiting time plus the young man that was dealing with my car was extremely pleasant
24 June 2025
Perfect customer service
10 June 2025
Easy peasy hand over.. lovely friend team at mini Harold wood ..