OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
182 ratings and 128 comments received in the last 90 days.
05 April 2024
I am more than satisfied. Oliver Swan was outstanding. He kept me regularly updated throughout the process - I did not have to chase him at all! A special touch which I really liked was the personal car videos that Oliver sent when my car was ready!
05 April 2024
The staff were exceptional, as mentioned. Would be nice to bring back swapping features in and out. Also, the option to trade alloys on stock cars.
05 April 2024
Kept informed of progress
04 April 2024
Very Very Pleased with the staff at your MlNl centre at Romford
04 April 2024
Excellent friendly service, knowledgeable very pleasant staff and all round pleasant experience.
04 April 2024
Sales representative Faye Pemberton was very helpful, pleasant and professional.
02 April 2024
The staff make sure you understand every aspect of your purchase. It's easy and relaxing.
01 April 2024
Satisfied
31 March 2024
What a lovely experience , I had no idea , that my car was under wraps, presented with a beautiful red bow and a congratulations Message, what a lovely touch Thank you
24 April 2024
Thomas ensured smooth experience from start to finish
24 April 2024
Very good at diagnosing what is wrong and advising us of the best remedies
24 April 2024
I'm a motability customer and you've always been helpful and courteous..
23 April 2024
Sytner Harold Wood really do have the most helpful staff they alway remember me and bend over backwards to help. A special mention to Mr Oliver Swan who was so helpful when I asked him some random questions about my car and really helped me. Thanks
23 April 2024
The centre was easily contactable beforehand to answer any questions, and called me during the day with updates.
22 April 2024
Lots of Comms and info
21 April 2024
Easy checking in phone call to tell us it was ready
20 April 2024
Easy check in, very communicative.
19 April 2024
Efficient, helpful, smooth service. Waited on site. Tomasz excellent.
19 April 2024
Great communication
12 April 2024
It was absolutely amazing, and I would recommend Faye to anyone, she made my whole new car experience amazing, she went over and above!