About Your Local MINI Retailer | Sytner Harold Wood

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

94 ratings and 77 comments received in the last 90 days.

23 April 2026

Great customer service

22 April 2026

test drive and handover process is smooth and effcienet. Vechicle delivered fast.

18 April 2026

My experience was great, my car arrived much earlier than expected and I was kept in the loop for the entire process.

17 April 2026

It was such a smooth processs, Akeem really helped me through all of it. It was my first time buying a new car and he was so reassuring and answered all of the questions that I had.

08 April 2026

Very satisfied with Mini the car was delivered earlier than expected and everything was in place to proceed with the sale Debbie Giles was very professional and extremely helpful and made sure we felt happy with the whole process.

07 April 2026

Debbie Giles was great. She answered every question I had and kept me informed throughout the process

06 April 2026

Overall, our experience was very good - thank u to Debbie and Jess.

31 March 2026

We were kept informed and handover went smoothly.

25 March 2026

Great service, car arrived sooner than expected.

17 March 2026

It was quick, straight forward and easy to organise the purchase. plus, the event that was coming up helped. I'd also like to point out the person we purchased the car through at Sytner Harold Wood - Oliver Swan. He was very effective all round.

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11 March 2026

Akeem King was the sales advisor during our purchase and arranging delivery he was amazing and was part of the decision as to why we choose a mini instead of another car

10 March 2026

Jes and Oliver took over from mini Maidstone and sorted out all my issues with them to my complete satisfaction

10 March 2026

I have been a Sytner Harold Wood customer for many years now and have always been very satisfied with my experience with them. Thank you Mark Farrugia for all your help and patience with the journey in ordering my new car.

06 March 2026

Exceptional sales service! Quick, easy and reliable. The handover was excellent! Manager Iain was great! Akeem and Kaitlyn did a wonderful job too!

05 March 2026

Sorted out a problem, and I am very happy with the result

24 February 2026

The car is so beautiful I'm so happy with it , and Oliver swan went above and beyond in helping me to purchase itv

18 February 2026

Mark was really helpful every step of the way

14 February 2026

Because Phil was really helpful

29 April 2026

Great service

28 April 2026

Very organised. Good customer service.

28 April 2026

Efficient

28 April 2026

First class service

25 April 2026

They successfully fixed the wiper washer fluid leak.

24 April 2026

Efficient, friendly staff, clean car

23 April 2026

Perfect from start to finish

23 April 2026

Staff are friendly and welcoming, and the video for the mot is very informative

20 April 2026

Excellent, friendly and responsive service

18 April 2026

Everything ok

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13 April 2026

MOT was done and I was kept up to date with things.

13 April 2026

Your staff were very welcoming and polite and made me feel at ease

13 April 2026

Leah was extremely helpful. It was easy to book in and pick up.

08 April 2026

Booking in car was easy & on day of service evary thing ws ready for me.

08 April 2026

Fantastic service. I was made to feel comfortable and was told everything that was going to happen to the car and how much it would cost everybody was polite and courteous thank you

05 April 2026

I trust Mini main dealership.

01 April 2026

Great service

31 March 2026

happy with the service I received

29 March 2026

Kept me up to date and very helpful.

25 March 2026

Lovely staff, work completed well

25 March 2026

Sean was really informative made sure I was kept updated. I came in for a recall, but ended up having some unexpected issues with my car. Sean went above and beyond to make sure everything was sorted. He was incredibly helpful and professional

23 March 2026

As per great friendly service, Shaun kept me updated while I waited for my car.

22 March 2026

Great service

18 March 2026

All the staff were very professional and the place had a relaxed atmosphere

18 March 2026

It was good

17 March 2026

Great staff and took the length of time they said it would. I waited at mini for my car and the staff checked in with me and kept me updated.

17 March 2026

Very helpful kept me informed what was happening , the mechanic i dealt with was very professional and could not have been more helpful

17 March 2026

My vehicle was booked in very quickly. Sean and his team were very attentive, and kept me informed of the progress. The workshop were very thorough, and replaced components that were not the initial problem, a very professional service.

17 March 2026

Fest thing met a nice lady who I gave my keys toand told me a time it would be ready and I went off and come back the lady come over and told me it would be 10 minutes later got my car all done wood have been nice to get my invoice but had to wait

17 March 2026

From start to finish Sean kept me updated

14 March 2026

Completely satisfied

12 March 2026

All good

09 March 2026

Excellent customer service

09 March 2026

Amazing service

09 March 2026

nice seating area waiting for car to be ready

08 March 2026

Great service as always. Sytner Harold Wood amazed me with their friendly and helpful staff, can't give them enough praise

07 March 2026

The staff are very professional and friendly, and leave you feeling confident that you're in good hands.

07 March 2026

Great service as always.

07 March 2026

I was looked after Saun who oversaw my car service and mot. He was probably the best I've experienced

05 March 2026

The service was efficient and well organised

04 March 2026

Excellent service and polite informative staff.

03 March 2026

A very professional service

01 March 2026

this box is not big enough for how we were treated, lied too, delayed the list is endless

01 March 2026

Great service

01 March 2026

Nothing to complain about

01 March 2026

Excellent customer service

01 March 2026

Exceptional customer service and happy with the condition of my car after it was serviced.

28 February 2026

I was supposed to get a quote for the tyres that are needed to be replaced

27 February 2026

Service was done quickly and the customer facilities while waiting are very good. Video updates kept me informed of progress and the free valet saved me a job!

25 February 2026

Pleasant staff and prompt service

24 February 2026

Work carried out in timescale given and I was kept up to date with progress

23 February 2026

Very helpful, polite overall good service

18 February 2026

Seamless process all the way through

15 February 2026

Very good fast service

15 February 2026

I was satisfied

15 February 2026

Good srrvice

11 February 2026

Sean was very helpful and professional and I was kept informed about my car service.

10 February 2026

Sean was really helpful and kept me informed of what was going on

10 February 2026

I was kept up to date throughout the time the car was in the service centre. Sean Frost was absolutely fantastic. An exceptional member of your team

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Harold Wood.

Address

A12 Colchester Road, Harold Wood, RM3 0GX

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:30
Sun:10:00 - 16:00

Phone

01708 332 900

Map

Areas served

Brentwood as well as surrounding areas including Grays, Dagenham, Romford and Barking

View map

Address

A12 Colchester Road, Harold Wood, RM3 0GX

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01708 332 900

Map

Areas served

Brentwood as well as surrounding areas including Grays, Dagenham, Romford and Barking

View map