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Customer Reviews.

sales

5

Julie-Anne Kohe-Emmanuel is very knowledgeable about the Mini range. She is very pleasant, friendly and easy to deal with.

27 March 2021

sales

5

Like I said, everything went very smoothly & I was told everything I needed to know

27 March 2021

sales

5

Excellent service at the Mini centre, although I didn't visit much because of the virus,

27 March 2021

sales

4.5

The whole process was seemless and efficient ??

25 March 2021

sales

5

Jacob listened to our requests and put together the package which answered our needs. He kept us informed throughout and was delightful to deal with.

25 March 2021

service

5

Very good and friendly service!

23 March 2021

service

5

Everything was explained to me

22 March 2021

service

5

I was really impressed with service and knowledge demonstrated by Chloe.

22 March 2021

sales

5

Very strong customer service- Jacob was brilliant at answering my questions

20 March 2021

sales

5

During the ordering process, nothing was too much trouble or forced upon me which made the whole experience pleasurable. Jacob and Becca are a credit to your business.

20 March 2021

sales

5

Great service very informative sales executive very helpful Jacob Warner

20 March 2021

service

5

as above

19 March 2021

service

5

Excellent service

19 March 2021

service

5

Great communication throughout, no hidden costs, Great customer service, included a taxi which I wasn't expecting. Clean and well staffed.

19 March 2021

sales

5

Jacob Warner was very warming and made us feel so comfortable he had a great personality and represented Mini well explaining everything during processing our order A great welcoming Salesman , would definitely recommend

18 March 2021

sales

5

My experience was good and will highly recommend mini

18 March 2021

sales

5

Smooth hand over of previous car and collection of new car

16 March 2021

sales

5

Happy that you put petrol in car , Harvey our contact is a lovely guy very knowledgeable

12 March 2021

service

4

I would have liked to have the car cleaned but understand due to covid they were on furlough.

10 March 2021

service

5

Done there best for us

09 March 2021

service

5

I was phoned prior to the service to explain exactly what needed doing and checking for my agreement prior to the work being do e

09 March 2021

service

5

Kept informed

09 March 2021

service

4

Really good, went extra mile

09 March 2021

service

5

every thing ran smoothly from booking to drop off and pick up

07 March 2021

service

5

Very happy professional and safe service especially in these strange times.

06 March 2021

service

5

I was satisfied with the service I got from Chloe. She gave it her best.

05 March 2021

service

5

customer service is upmost

05 March 2021

sales

5

Made really easy and kept me well informed with any delays due to the pandemic

04 March 2021

service

5

My service advisor was Chloe, she was super helpful, so friendly and welcoming and really took the extra mile to make sure everything ran smoothly and stress free.

04 March 2021

service

5

All COVID rules being followed

02 March 2021

service

5

While having MOT , told of oil change required to which I agreed.

27 February 2021

service

5

CHLOE'S CUSTOMER SERVICE WAS EXCELLENT, NOT ONLY DID SHE KEEP ME INFORMED ON THE PROGRESS OF MY VEHICLE BUT SHE WAS POLITE, PROFESSIONAL, UNLIKE PREVIOUS BAD EXPERIENCES WITH OTHER VEHICLE SERVICE CENTRES, I ONLY HAVE PRAISE FOR THIS CENTRE'S TEAM

27 February 2021

service

5

As above, all staff involved were knowledgeable, courteous and friendly.

24 February 2021

sales

5

Even in this difficult time with COVID-19 the team where highly professional

24 February 2021

service

5

Despite the difficult circumstances Mini are currently working under the complete process for me as the customer was efficient and considerate.

22 February 2021

service

5

Effective/Efficient/Well Informed

22 February 2021

service

5

Chloe kept me fully informed with the whole day

22 February 2021

service

5

I wasn't waiting around I dropped off my car and everything was smooth and the same when I collected my car

18 February 2021

service

5

Also had them to have a look at the tyre pressure notice which was coming up which is now sorted. They gave my car a good tyre look at which I could see on video x

17 February 2021

service

5

Exceptional service

14 February 2021

service

5

I took my Mini in for an MOT, it was completed very quickly and the drop-off/collections process was really efficient with everything taking place outside and socially distanced.

12 February 2021

sales

5

I was happy with the way this was handled .

12 February 2021

sales

5

The handover of the vehicle was outside, as due to COVID, Bethany Berry did a great job, even tho it was very cold and pouring of rain and trying to hold umbrellas and using the tablet. suggestion to use a Pop-Up Gazbo (car port) for cold wet days.

11 February 2021

service

5

Quick service and friendly, helpful staff.

10 February 2021

service

5

The service team were prompt and finished as promised

07 February 2021

service

5

Super quick

07 February 2021

sales

5

Every time I called to speak to mini and if the person I wanted wasn't there someone else would help me out. Juile-Anne helped me all the eat and was very patient because I kept changing my mind all the time.

07 February 2021

service

4

The entire process was smooth and the salesperson guided us all along in professional way.

07 February 2021

service

4

I always come go mini for a satisfactory service.

07 February 2021

service

5

Great communication from end to end from booking the appointment with Hollie to being looked after on the day by Chloe. Chloe was very great in helping obtain a contribution from mini towards my repair which was much appreciated