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Customer Reviews.

sales

3.5

A satisfied customer.

10 October 2019

sales

5

Terell Brooks was very helpful

09 October 2019

service

5

Because you wanted my feedback

08 October 2019

sales

5

All my questions answered to my satisfaction.

08 October 2019

service

1

Satisfied with the service

08 October 2019

service

5

The booking process was easy and was told the car would be ready in 2.5 hours and I got it back in 2 hours, quick service and very polite

04 October 2019

sales

5

We were made to feel special by the staff. Phillip listened to what we wanted and helped us achieve that goal.

03 October 2019

sales

4

Sales staff were very quick at resolving cosmetic issues with my Mini.

01 October 2019

sales

5

Friendly and professional

01 October 2019

service

5

Smooth, no issues

30 September 2019

service

5

Bent over backwards to ensure we were happy

27 September 2019

service

5

Service efficiently arranged and convenient update.

27 September 2019

service

4.5

I was given a time slot although it was a short notice. I have observed that most customers who waited for their cars for hours were so bored (including my family) and became sleepy even after few cups of coffee or tea.

26 September 2019

sales

5

Everything ran smoothly

24 September 2019

sales

5

The sales consultant was very easy to talk to , and extremely helpful.

23 September 2019

service

4

I was promised a valet but it got forgotten. However, I was offered vouchers to return the next day. That wasn't convenient to me so I didn't got any further.

23 September 2019

service

5

Because was very efficient and polite

22 September 2019

sales

5

Kept informed by local dealer

21 September 2019

service

4

Good service they took me home and collected me

20 September 2019

service

5

Excellent communication, very polite and helpful staff

20 September 2019

service

5

No problems were encountered

18 September 2019

service

5

I always get an excellent service from Sytner Harold Wood. Customer service is excellent. On the second occasion I had to take the car in in the space of a week, Holly got my car seen to straight away, I couldn't have been more pleased.

18 September 2019

sales

5

Frequent updates on my order, great pick up service

17 September 2019

service

4

Didn't work as expected first time as after I arrived at the service center the machine that checks the vehicle was broken and I had to come back without getting the work done which I was booked for. However I was offered free car cleaning and wash.

17 September 2019

service

3

As discussed with Nick Phip at Sytner Harold Wood. There was a lack of communication with the staff returning my phone calls and some confusing information given to me regarding my car.

16 September 2019

sales

5

I had a list of requests with a specific delivery date. The sales executive managed the delivery from start to finish expertly. Full communication throughout. And a lovely touch at end with flowers and card for my birthday. She was brilliant!

13 September 2019

service

5

Coulnt fault them... very friendly and professional and was kept up to date with service progress

06 September 2019

service

5

Holly was very helpful, along with Andrew Harrington.

02 September 2019

sales

5

all needs met perfectly

01 September 2019

service

5

Great service

31 August 2019

service

4.5

Car was ready for me when I arrived to collect unlike the previous occasion when I waited an hour. My car was very nice to drive after the service.

31 August 2019

service

5

Holly was very good. I usually deal with Rebecca Jones who is fantastic but Holly's following in her footsteps

30 August 2019

service

1

Couldn't deliver what we agreed

29 August 2019

service

2

The staff were friendly and things were done in a timely fashion. I had to order a new key and was promised a call as soon as it arrived. A week later I heard nothing so called myself and was told it had arrived but they'd "forgotten" to call me!

27 August 2019

service

4

Great car drop off process and customer service from Hollie. Time waiting between could have been quicker to make perfect.

27 August 2019

service

5

Everything explained when necessary

26 August 2019

service

5

Consistently excellent service

26 August 2019

service

5

Good service friendly reception

26 August 2019

service

5

Everything was perfect.

26 August 2019

service

5

The service I received was professional and friendly.

25 August 2019

service

5

Swift and straight forward

24 August 2019

service

4

The tyres needed rebalancing. I would have liked them to say 'hey the tyre pressure alert is on. We can pump and re-set for £? and that would have helped me. It is hard doing these things when you live in Moorgate Central London.

24 August 2019

service

3

My car was 'cleaned' although I don't know where it was cleaned. They were not clear at the end of the service as to when I should collect my car. The service light is still on and hasn't been reset.

24 August 2019

service

5

Job was completed in a timely manner. However where has all the nice twillings tea gone in the waiting area

21 August 2019

service

5

The service i received from Holly Daniels was exceptional. This hasn't been the first time dealing with Holly and every encounter has been a absolute pleasure.

20 August 2019

service

5

Kept informed and very quick service.

19 August 2019

service

5

I was completely satisfied

19 August 2019

service

5

Very polite and didn't take too long.

19 August 2019

service

5

Prompt response to my concerns and kept me informed. Provided a courtesy car at short notice when none was originally available and completed the work ahead of schedule due to concerns i had about being without a car

18 August 2019

service

5

Excellent service experience